Applications

Application queue

Navigate to Applications in the admin sidebar to see all submitted applications. The list shows:

Applicant name and email
Unit/bed they’re applying for
Submission date
Current status
Application fee payment status

Reviewing an application

Click on an application to see full details:

Personal information provided by the applicant
Background check results (if enabled)
Payment status
Any notes or documents

Application statuses

Status	Description
Pending	Submitted, waiting for review
Under review	Being actively reviewed
Approved	Accepted — tenant account created
Rejected	Not accepted — applicant notified

Approving an application

Open the application detail page
Review all submitted information
Click Approve
The system will:
- Update the application status
- Promote the user’s role from applicant to tenant
- Send an approval notification email
- The next step is creating a lease for the approved tenant

Rejecting an application

Open the application detail page
Click Reject
Optionally provide a reason (included in the notification email)
The applicant receives a rejection notification

Auto-approval

If enabled in settings, applications that pass all automated checks (background check, credit score threshold) can be automatically approved. Configure this under Settings > Background Checks:

Auto-approval enabled: toggle on/off
Minimum credit score: threshold for automatic approval

Application fee

The application fee is configured under Settings > Payment:

Application fee amount: dollar amount charged to applicants
Payment enabled: toggle payment processing on/off

When payment is enabled, applicants must pay the fee before their application enters the review queue.

Public applications

The public application portal must be enabled for applicants to submit applications from the availability grid. Toggle this under Settings > Application Settings:

Public applications enabled: when off, the /apply pages redirect to the homepage