Maintenance Requests

Submitting a request

1. Log in to your tenant portal
2. Navigate to Maintenance
3. Click New Request
4. Fill in:
   • Title: brief description of the issue (e.g. “Kitchen faucet leaking”)
   • Description: detailed explanation of the problem, including location and severity
   • Priority: low, medium, high, or emergency
5. Submit the request

Request statuses

Status	What it means
Pending	Submitted, waiting for review
In progress	Maintenance team is working on it
Completed	Issue has been resolved
Cancelled	Request was cancelled (by you or management)

You’ll receive email notifications when your request status changes.

Emergency maintenance

For emergencies (burst pipes, gas leaks, no heat in winter, security issues):

1. Submit a request with Emergency priority
2. Also call the emergency maintenance number listed in your tenant portal

Danger

For life-threatening emergencies (fire, gas leak, flooding), call 911 first, then notify property management.

Tips for effective requests

• Be specific about the location (which room, which appliance)
• Describe when the problem started and how frequently it occurs
• Note if you’ve already tried any fixes
• Mention if you need to be home for access or if maintenance can enter while you’re away